How effective is your contact plan?
The problem: Emails are not as effective as you think.
Foreign-born employees are less likely to check their emails.
Many foreign-born workers face digital access barriers.
Text messaging is often the preferred method of communication - but many employers are not equipped to contact employees this way.
It may be time to adapt your Emergency Contact Plan.
3 things you can do more right now:
Update your emergency response plan - include collecting employee mobile numbers so you can reach your staff with critical information as quickly as possible. You may need to send text messages to alert employees of urgent information.
Use this template referral form to help you collect staff contact information. With COVID-19 information changing rapidly, it’s important to make sure your management and HR teams have access to alternative communication methods. This form can also be used to ensure foreign-born staff are connected to Settlement Services in the Bow Valley.
Use a multilingual mass text messaging tool, like Newcomer.info, which was specifically designed to reduce the communications challenges refugees and immigrants face every day. It is a fast and affordable way to reach all your workers with the same information, at the same time. It’s easy - group your employees by language, translate the most important messages, then send targeted messages to each group! We’ve put together a quick start guide for using this service based on our experience. (BVIP is not affiliated with Newcomer.info).